Frequently Asked Questions

What is Salu Lash Silk?

              Salu Lash Silk is a serum used to enhance the growth of your natural lashes. The serum helps to grow, nourish and repair your lashes along with making them look thicker and fuller. You should start to see results in as little as 4 weeks, with the full results being achieved in 12 weeks of daily use.

Can eyelash growth serums affect your eyes?

              Some eyelash serums can contain prostaglandin which can have an adverse effect on eyes. Salu Lash Silk does NOT contain any prostaglandins or any derivative thereof.

Are your products tested on animals?

              NO our products are not tested on animals and are completely cruelty free.

What is the expiration date of the serum?

              Once the product is opened it is safe to use for 6 months.

What happens if I stop using the serum?

              Nothing will happen with your lashes, you will just notice that they will gradually go back to the length and thickness they were before using our serum. We recommend maintaining the luscious lashes you have achieved by applying the serum at least every 2-3 days ongoing.

How is Salu Lash Silk made?

              Our products are formulated using clinically tested ingredients in controlled laboratory conditions. We only use the highest quality ingredients in our products to ensure the best result for our customers.

How long does one bottle last?

              If you use Salu Lash Silk every day, it should last approximately 3 months. Or every second day to last approximately 6 months.

Can I use eyelash serum?

              Salu Lash Silk is safe to use. Although, as with any beauty product, some people may be allergic to one or more ingredients in the serum. Please check the ingredients before purchasing and using. If you experience any reaction after application, discontinue use and seek medical advice.  

Can I use Salu Lash Silk if I have eyelash extensions?

              Yes absolutely. Because Salu Lash Silk helps to lengthen and strengthen your natural lashes it actually helps to hold the extensions for longer and makes it easier for lash technicians to apply the extensions. This also means you don’t need to go back for extension refills as often!

What are the ingredients in Salu Lash Silk?

              Aqua, Hyaluronate, Pentylene Glycol, Panax Ginseng Extract, Swertia Japonica Extract, Pumpkin Seed Extract, Acorus Calamus Root Extract, Panthenol, Serenoa Serrulata Fruit Extract, Biotinoyl Tripeptide-1, Myristoyl Pentapeptide-17, Oligopeptide-10, Tocopherol, Biotin.

What is your shipping policy?

              We offer free shipping Australia-wide for purchases over $100. We also offer express shipping within Australia for a flat rate of $15, a standard shipping flat rate of $9 and International shipping flat rate of $25.

How do I track my order?

              Once your order has been dispatched, you will receive an email with a tracking link.

When will I receive my order?

              Salu Health and Beauty will dispatch your order within 24 hours.

What is your return policy?

              As we cannot determine if the product has been used or not, we are unable to accept returns due to health and safety reasons. It is your responsibility to ensure the product description and ingredients listed are suitable for you as Salu Health and Beauty reserves the right to deny the return of products due to a ‘change of mind’. Although, if you are not happy with your purchase or you have any questions prior to purchasing, please contact us at info@saluhealthandbeauty.com and we will be happy to help answer any queries you may have.

What payment types do you accept?

              We accept Afterpay, Visa, Mastercard, Amex, Paypal, Google Pay, Shop Pay and Apple Pay.